At Craftednewvisions, we want you to be satisfied with your purchase. This Refund & Return Policy explains the time frames and conditions that apply when requesting a return or refund.
1. Return Period
You may request a return within 14 calendar days from the date your order is delivered.
For example, if your order is delivered on September 25, 2026, you must contact us no later than October 9, 2026 to request a return.
Items received after the 14-day return period may not be eligible for a return unless otherwise required by applicable law.
2. Return Conditions
To be eligible for a return, items should generally be:
- Unused and in their original condition
- In the original packaging, where applicable
- Free from damage caused after delivery
- Accompanied by relevant order information
Certain items may not qualify for return where their nature, condition, or applicable law prevents a return.
3. Damaged or Incorrect Items
If you receive an item that is damaged, defective, or different from what you ordered, please contact us within 7 calendar days of delivery.
For example, if your order arrives on September 25, 2026, please contact us by October 2, 2026.
Please provide your order details and, where appropriate, clear photographs showing the issue so we can review your request.
4. How to Request a Return
To request a return, contact us at:
Email: [email protected]
Please include your name, order details, the reason for your return request, and any supporting photographs or information that may help us review the request.
We will provide further instructions after reviewing your request.
5. Refund Processing
Once an approved return has been received and reviewed, we will process the applicable refund.
Refunds are generally processed within 7–10 business days after the return has been approved and processed.
The time required for the refund to appear may vary depending on the applicable payment provider or financial institution.
6. Non-Returnable Situations
A return may not be accepted when an item has been used, damaged after delivery, altered, or returned outside the applicable return period, except where otherwise required by applicable law.
7. Exchanges
If you need to exchange an item, please contact us at [email protected] within 14 calendar days of delivery. Exchange requests are subject to product availability and eligibility.
8. Changes to This Policy
Craftednewvisions may update this Refund & Return Policy from time to time. Any changes will be posted on this page with an updated effective date.
9. Contact Us
For questions about returns or refunds, please contact:
Craftednewvisions
Email: [email protected]