At Craftednewvisions, we are committed to making your shopping experience smooth and convenient. This Shipping Policy explains how we handle order processing, delivery, and related shipping matters for customers worldwide.
1. Order Processing
Orders are carefully prepared and processed after they are received. We aim to process orders promptly and ensure that products are properly packaged before dispatch.
Processing may take approximately 1–3 business days.
Business days generally exclude weekends and public holidays.
2. Shipping Methods
Orders are shipped using available delivery services selected according to the destination and nature of the order.
Available shipping methods may vary depending on the delivery location and the products included in an order.
3. Delivery Information
Customers should provide accurate and complete delivery information when placing an order. Craftednewvisions is not responsible for delays or unsuccessful delivery caused by incorrect or incomplete information provided by the customer.
Customers should also ensure that someone is available to receive the order when necessary.
4. Order Tracking
Where tracking information is available, it may be provided to customers after the order has been dispatched.
Tracking information may take some time to become active after an order leaves our facility.
5. Delivery Issues
If an order appears to be delayed, damaged, or incorrectly delivered, please contact us so that we can review the matter and assist where appropriate.
For damaged packages, customers should contact us as soon as possible and provide photographs or other relevant information when requested.
6. Undelivered or Returned Orders
If an order cannot be delivered because of an incorrect address, failure to receive the package, or other delivery-related circumstances, please contact us at [email protected].
We will review the circumstances and determine the appropriate next steps.
7. Changes to Orders
If you need to change your delivery information after placing an order, contact us as soon as possible at [email protected].
We will make reasonable efforts to accommodate requested changes before an order has been dispatched. Changes may not be possible once the order has entered the shipping process.
8. Contact Us
If you have questions regarding shipping or your order, please contact:
Craftednewvisions
Email: [email protected]